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Solved: QuickBooks Error 9999 | Recovery of QuickBooks Error 9999 Step By Step

QuickBooks is a renowned financial software. It allows the small scale businessman and large scale business. QuickBooks Error 9999 occurred due to problems while updating the bank details or vital information. This is also known as script error and banking error. Whenever this error arises you are not able to add any feed related to banking and the user is also not able to download any bank transaction with the use of the bank website. This may also occur if the user wants to update the bank information or details. The message received is: 

“Sorry, we can’t update your account. Please try updating again later. (9999)”

Potential Symptoms of QuickBooks Error 9999 

  1. You are not able to connect with your respected bank.
  2. The browser used by you is not working properly or getting frozen. 
  3. The process becomes slow. 
  4. The dialogue box appears on the screen. 

Major Reasons of QuickBooks Error 9999 

Major and some potential reasons are: 

  1. It may occur due to the slow speed of the internet. 
  2. Due to some hassle while troubleshooting the error. 
  3. Due to a corrupted or damaged version of the QB. 
  4. Mis-matched or change in the data can arise this problem. 
  5. The workstation is unable to catch the commands of the input devices like the keyboard and mouse. 
  6. It may occur when you run to the application at the same time. 
  7. The user is unable to connect by QBO with the bank. 
  8. The connection between the server and the bank takes a long time to connect. 
  9. Incomplete installation of the QB.
  10. Due to the corrupted registry of the Windows. 
  11. Due to deleted or removed files mistakenly this error can arise. 
  12. The Firewall or Security software may block the server or website or bank to connect. 
  13. Some of the cookies or cache files stored in the browser or system can cause this error. 

How to eliminate this QuickBooks Error 9999? 

If you are facing this error, firstly diagnose the cause and symptoms. To eliminate this issue consider the best method and follow the steps carefully. If one method is not working then go for another. Some of the methods are: 

  • Report the Problem
  • Reconnect the Bank Account
  • Delete Browser History
  • Repair the Registry File 
  • Manually import the transactions in QBO 
  • Reconnect the Bank Account and connect it again 
  • Login using the Web Browser 

Solution 1 to resolve QuickBooks Error 9999: Report the Problem

  • Go for the “Report Issue” icon by visiting the screen “Bank Transaction”.
  • Check whether the installed software may have some problem or not. 
  • On the “Report Issue” icon enter your registered name and e-mail address.
  • Then press the “Submit” button. 
  • All the issues will eliminate automatically within 10 days.

Solution 2 to resolve QuickBooks Error 9999: Reconnect the Bank Account

  1. Initially disconnect the QB Online Account
  2. To highlight the account, tap on the “Edit” icon. 
  3. Edit Account Info” should be selected.
  4. Select the “Disconnect this account on save”.
  5. Then choose “Save”.
  6. Tap “Close”. 
  7. Renew the link and to do so visit the dashboard. 
  8. Choose the respected bank account and again connect to the QB online account. 
  9. Add Username and password properly.
  10. At last, update all the transactions in the QBO account. 

Solution 3 to resolve QuickBooks Error 9999: Delete Browser History

  1. Initially access the Internet Explorer.
  2. Select the option “Favorites”. 
  3. Go for option “History”.
  4. Visit the “Menu” section.
  5. Click on the “History”.
  6. Delete all the search History. 
  7. At last, hit on the “Delete”.

Solution 4 to resolve QuickBooks Error 9999: Repair the Registry File 

  1. Press the “Start” button.
  2. In the search box type “Command” to access the command box. 
  3. Press and hold “Ctrl + Shift”.
  4. Press “Enter” simultaneously. 
  5. Hit “Yes” when a permission dialogue box is prompt. 
  6. Now the cursor starts blinking and a black box has appeared on the screen. 
  7. There type “Regedit”.
  8. Press “Enter”.
  9. Select the “Error 9999”. 
  10. Go to the “File” menu.
  11. Select the option “Export”. 
  12. Save the respected backup key by mentioning it in the file name. 
  13. Hit Save.
  14. The user should make sure that the extension is “.reg” of the file.  
  15. Finally, you will get the backup of the registry entry of the QB.

Solution 5 to resolve QuickBooks Error 9999: Manually import the transactions in QBO 

If you are facing this error, then try to finish the task manually. To do so steps are: 

  • Go to the Banking section using the Dashboard
  • Choose Banking
  • Select the Update for updating the transactions manually.

Solution 6 to resolve QuickBooks Error 9999: Reconnect the Bank Account and connect it again 

To disconnect the Bank Account steps are: 

  1. Choose Banking on the left side of the panel.
  2. Choose the Edit icon.
  3. Select the desired accounts to disconnect. 
  4. A checkmark in the “Disconnect this account on the save” checkbox in the window “Account”.
  5. Go for “Save and Close”.

Steps to Connect the Account again:

  1. Select the “Banking” tab on the left pane. 
  2. Choose “Add Account”.
  3. Add the credentials to log in.
  4. Click on “Continue”.
  5. Consider the instruction of “Security Verification”
  6. Tap on the “Securely connect”
  7. Select the desired icon of the bank.
  8. Select the account from the section “Account Type”.
  9. Select the Bank account or Credit Card.
  10. Add an account. 
  11. Finally hit Connect.

Solution 7 to resolve QuickBooks Error 9999: Login using the Web Browser 

Due to security reasons, bank login requires extra security verification. To do so steps are: 

  • Access the Web Browser. 
  • Visit a banking website. 
  • Enter login credentials. 
  • Answer the question appeared carefully. 
  • Enter OTP for the bank website. 
  • Now try to add feed or transactions again. 


QB is a very famous software and some errors can also come into view, Quickbooks error 9999 is also an error that is caused due by problems while entering data regarding the bank. The user is unable to download the transaction by using the website of the bank. To eliminate this error user does not need to learn extra IT skills. Just consider the best method and apply it carefully. If you want any assistance then call us immediately without hesitation.